Elvie Reviews

Elvie was incredibly fast at responding to all my emails and making sure to take care of my concerns. It was the best customer service I have ever experienced, and they fixed the issue in a very timely manner. Highly recommend this company to everyone!

I’m from Singapore and the elvie team kindly sent me a replacement part via DHL. Item came in a few days. I’m super impressed with the service team! Thank you.

I went to clean my Elvie and removed the bottle release button so that I could clean it also.. I tried to replace it and it went back in but the bottle wasn’t the same anymore.. was loose.. I reached out to Elvie support team and they told me I broke the button and took me through the steps to get a new one... the process of getting a new bottle release button was so easy and I received my replacement part the next day.. Definitely would recommend them to my other mom friends...

I love the Elvie pump. So convenient, charges quickly and pumps well. Some minor issues arose when I was sterilising the removable parts but once I contacted the Elvie team they replied immediately and I received replacement parts within a few days (in Ireland). Delighted with the customer service and the product.

My hub stopped working and getting a replacement was super quick and easy despite reading some reviews to the contrary. Thanks Elvie!

Really helpful and quick to respond and replacement parts were sent quickly. Can’t fault the service received at all ????

So helpful! My hub broke and they sent me a replacement right away.

I have serious issues with my pelvic floor so in desperation splashed out on an Elvie trainer. Unfortunately it was completely unusable - the position of the gem on the screen bore very little correlation to the movement of my muscles. It even showed a considerable reading when I was holding it in my hand by the tail with no pressure applied.
Customer service were very responsive, although the advice they gave was mostly a repeat of the app's troubleshooting page. They finally offered a replacement when it became clear to them the trainer was faulty, but then they rescinded this offer when it turned out I hadn't bought it from one of their approved sellers. I'm now left with an expensive piece of junk. Avoid!

Elvie was very responsive in helping me trouble shoot, the speed of sending a part replacement was super impressive. The pumps are an essential part of my day and they make sure they function at its best

I contacted customer service due to needing a 21 mm flange size as the flanges in the box are too large. It is ridiculous that a $500 product does not include all appropriate sizes.
It took several emails back and forth, but they eventually agreed to provide the smaller flanges free of charge.
I am giving 2 stars because this is an issue that still needs to be addressed for all the other women who need the 21 mm flange. I wish Elvie would reconsider their approach to the flange sizes and figure out a way to get the appropriate sizes included with the initial purchase.

I appreciated the prompt response to my initial inquiry and ultimate resolution. The process was very quick and convenient and makes me much more likely to recommend this pump to other moms.

I was unable to pay over the phone when there were issues with online payment on your website. I spoke to 3 representatives and they all told me the same thing, despite me telling them I already did all of those things. It was very frustrating customer service for a product so expensive. I was unable to use the discount code I had. In the end I was at least able to get it through Amazon despite it being sold out.